Salon Policy

Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It is not affected to your rights under Consumer Right Act 2015.


  1. Ask for the service which you would like to have.
  2. Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
  3. Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
  4. Children under 12 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon.
  5. We hold no responsibility for the loss of your personal belonging while you are having the treatment at our salon.
  6. No food or drink should be consumed during your treatment.
  7. No pets will be allowed in the salon, except guide dogs.
  8. We reserve the right to refuse service to any customer:
  • Who does not follow our salon policy/risk assessment related to the pandemic.
  • Who uses abuse language or threatening behavior.
  • Who will be a risk to themselves or cause risk to our staff should they use a service (in respect of the Equal Opportunities Act and Disability Act).

9. For appointment only:

  • Customers should arrive on time.
  • If the customer is 10 minutes late or more the appointment may have to be rescheduled.
  • Salon may be late due to service overrun, please bear this in mind.
  • Any cancellations should be informed at least 24 hours before the appointment. Otherwise, there will be a charge for late cancellation.


Customer must follow the aftercare for the service.

  1. Traditional polish services are not guaranteed.
  2. Enhancements and gel polish manicures are guaranteed for 72 hours after your appointment. If you lose an enhancement or notice chips or lifting within 48 hours, please call us to schedule a free repair.


Customer must inform us by phone, text, or email.

  1. You must arrange an appointment to have your nails fixed within 5 days after your initial service.
  2. Repairs after 3 days or for breakages, tears, and corner breaks will be charged.
  3. We will not be responsible for any breaking or infected nails 72 hours after you leave the salon due to your negligence and/or not following the nail aftercare.
  4. Any infection/breakage/allergy should be reported to the salon formally within 48 hours. After this timeframe the salon will not be liable.


No cash refunds will be given after you have left the salon. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

  1. If you are not happy with your nails, please make us aware of it before you We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
  2. No refund will be given because you have simply changed your mind.
  3. We will correct any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the If you are still not happy after we fixed your nails and request the refund, then you have to go through our Customer Complaint Procedure in writing to us, state the reason you are unsatisfied after we redid your nails and provide a photo of the evidence of the nails that were fixed by us.