Salon Policy

Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It is not affected to your rights under Consumer Right Act 2015.

OUR CUSTOMER

  1. Please ask for the service you would like to have.
  2. Inform our staff if you have any allergies to chemicals or substances before receiving any service.
  3. Whilst receiving your treatment, please feel free to share any feedback or comments with our staff so we can ensure your satisfaction straight away.
  4. Children under 12 must be accompanied by an adult at all times. We cannot take responsibility for any accidents involving your child/children during your treatment.
  5. We are not responsible for the loss of personal belongings while you are having your treatment.
  6. Food and drink should not be consumed during your treatment.
  7. No pets are allowed in the salon, except guide dogs.
  8. We reserve the right to refuse service to any customer who:
  • Who does not follow our salon policy/risk assessment related to the pandemic.
  • Uses abusive language or displays threatening behaviour.
  • May pose a risk to themselves or our staff when using our services (in line with the Equal Opportunities Act and the Disability Discrimination Act).

9. For appointment only:

  • Please arrive on time for your appointment.
  • If you are more than 10 minutes late, your appointment may need to be rescheduled.
  • Occasionally, appointments may run slightly over time — please bear with us if this happens.
  • Cancellations must be made at least 24 hours in advance; otherwise, a late cancellation fee will apply.

SERVICE GUARANTEE

Customers must follow the recommended aftercare advice for their service.

  1. Traditional polish services are not guaranteed.
  2. Enhancements and gel polish manicures are guaranteed for 72 hours after your appointment. If you experience any lifting, chipping, or lose an enhancement within 48 hours, please contact us to arrange a free repair.

COMPLAINTS

Customers must inform us by phone, text, or email if there are any issues.

  1. You must arrange an appointment to have your nails repaired within 5 days of your initial service.
  2. Repairs requested after 3 days, or for breakages, tears, or corner chips, will incur a charge.
  3. We cannot be held responsible for any breakages or nail infections occurring 72 hours after your visit, where this results from negligence or failure to follow our aftercare advice.
  4. Any infection, breakage, or allergic reaction should be formally reported to the salon within 48 hours. After this period, the salon will not be held liable.

REFUND

No cash refunds will be given once you have left the salon. Leaving the salon indicates that you are satisfied with the service provided.

  1. If you are not happy with your nails, please let us know before leaving the salon. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
  2. No refunds will be issued if you simply change your mind.
  3. We will correct any service at no additional cost, provided you inform us immediately after the service that you are unhappy with the quality of your nails. If you are still dissatisfied after we have corrected your nails and wish to request a refund, you must follow our Customer Complaint Procedure. This requires submitting a written complaint to us, clearly stating your reason for dissatisfaction after the correction, and including photographic evidence of the nails that were redone by our team.